Terms of Service

1. Introduction and Acceptance of Terms

1.1 These Terms of Service ("Terms") form a binding agreement between you ("you" or "User") and CYBERTRON TECHNOLOGY LIMITED, a company incorporated under the laws of Hong Kong, with its registered office at 18TH FLOOR, 128 WELLINGTON STREET, CENTRAL, HONG KONG ("we", "us" or "Company"), governing your access to and use of the loveTide mobile application for Android and iOS ("App"), the loveTide_tv TikTok Mini Program (the "Mini Program"), and the website at www.winkflix.com (together, the "Service").

1.2 By installing, opening, browsing, streaming or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree with these Terms, you must not use the Service.

1.3 These Terms apply to all users of the Service on every surface through which it is offered, including guests who browse free content, registered users who sign in through Google Sign-In or Firebase Authentication to purchase subscriptions or virtual coins in the App, and users who open loveTide_tv inside TikTok with their TikTok account.

2. Definitions

• Content: the short drama series, episodes, trailers, images, subtitles, artwork and other audiovisual and textual material made available through the Service.
• Subscription / Membership: a paid recurring plan that grants access to membership features and Content for the billing period stated in the App.
• Virtual Coins: the virtual in-app currency sold for real money through Google Play Billing, which may be redeemed to unlock episodes or titles within the Service.
• Account: the loveTide account created when you sign in through Google Sign-In or Firebase Authentication in the App, or authorize loveTide_tv with your TikTok account in the Mini Program.
• TikTok Mini Program: the mini program channel operated by TikTok through which loveTide_tv is made available inside the TikTok app; TikTok's platform terms and community guidelines govern your use of TikTok itself.
• Google Play Billing: the third-party payment platform operated by Google that processes the purchases, subscriptions and coin transactions offered inside the Android App.

3. Eligibility and Accounts

3.1 Age requirement. The Service is intended for users aged 16 years or older. If you are under the legal age of majority in your jurisdiction, you may use the Service only with the involvement and consent of a parent or legal guardian. The Service is not directed to children under 13, and we do not knowingly collect personal information from them. See our Privacy Policy for details.

3.2 Guest access. You may browse and view free Content without an account. Guest data is held locally on your device; we do not maintain a separate guest account on our servers.

3.3 Sign-in and account creation. Account-based features require sign-in, and the identity provider depends on the surface you use. On Android you sign in through Google Sign-In. On iOS you sign in with Apple or Google through Firebase Authentication. Inside the TikTok Mini Program you are identified by your TikTok account through TikTok's Mini Program authorization. In each case the identity provider supplies us with the identifiers and profile information described in the Privacy Policy. Subscriptions, Virtual Coins and paid Content are currently offered only in the Android App, as set out in Sections 5 to 7.

3.4 Account accuracy and security. You are responsible for keeping your Google, Apple and TikTok account credentials secure. You must not share your Account, permit other people to use your Account, or sell or transfer access to it. You must notify us immediately at [email protected] of any unauthorized use of your Account. We are not liable for losses caused by unauthorized use of your Account.

3.5 You must provide accurate information and keep your account details up to date. We may refuse to open or suspend an Account if the information provided is inaccurate, incomplete or misleading.

3.6 TikTok Mini Program (loveTide_tv). When you use loveTide_tv inside TikTok, you must also comply with TikTok's platform terms, community guidelines and developer policies. Your access depends on the TikTok client, your TikTok account status and the regions in which the Mini Program is distributed, so if TikTok restricts, suspends or removes the Mini Program, access may be interrupted or end. We do not control TikTok's platform, its availability, or TikTok's own decisions about your TikTok account, and we are not responsible for them.

4. License to Use the Service

4.1 Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and stream the Content through the Service for your own personal, non-commercial use.

4.2 No right or title to the Service or any Content is transferred to you under these Terms, except for the limited streaming license described above. All rights not expressly granted to you are reserved by us and our licensors.

4.3 The Service does not grant you any permanent right to download, save or copy the Content. Except for playback state stored locally on your device, you may not retain, distribute or reuse Content outside the App.

5. Subscriptions and Membership (Android app)

5.1 Plans and pricing (Android app only). Available Subscription plans, their features, prices, billing periods and any free trial periods are displayed in the App at the point of purchase. Prices are shown in the currency displayed by Google Play and may exclude applicable taxes, which are charged according to Google's billing rules.

5.2 Auto-renewal. Subscriptions are billed on a recurring basis through Google Play Billing. Your Subscription automatically renews at the end of each billing period unless you cancel it at least twenty-four (24) hours before the end of the current period. Renewal charges are applied to the Google account used for the original purchase.

5.3 How to cancel. You may review or cancel a Subscription at any time through Google Play Store → Menu → Subscriptions, selecting loveTide and choosing Cancel Subscription. Cancellation takes effect at the end of the current billing period; you retain membership benefits for the remainder of that period. Cancelling before renewal prevents future renewal charges but does not entitle you to a refund of charges already paid for the current period, except where required by applicable law or Google Play refund policy.

5.4 Free trials. Where a free trial is offered, its duration and eligibility are stated in the App. A free trial may convert automatically to a paid Subscription at the end of the trial; if you do not wish to be charged, cancel before the trial ends.

5.5 We may modify Subscription plans, features and pricing in accordance with Section 12. Existing renewals are not increased without advance notice consistent with Google Play policy.

5.6 The iOS app and the TikTok Mini Program do not currently offer Subscriptions. If Subscriptions become available on those surfaces, the applicable terms, prices and cancellation route will be disclosed on that surface before purchase, and these Terms will be updated.

6. Virtual Coins (Android app)

6.1 Purchase (Android app only). Virtual Coins are purchased for real money through Google Play Billing. Coin packages, quantities and prices are displayed in the Android App at the time of purchase.

6.2 No monetary value. Virtual Coins have no cash value and are not legal tender, electronic money or a financial instrument. They may only be redeemed within the Service to unlock episodes, titles or other designated Content. Virtual Coins cannot be exchanged for cash, credited to a bank account, sold, gifted or transferred between accounts, except where expressly permitted in writing by us.

6.3 Redemption and balance. Your remaining Virtual Coin balance appears in your Account. Coins are deducted when you redeem them for Content, and redeemed coins and unlocked Content are final.

6.4 Expiration. Where promotional Coins or limited-time offers are subject to an expiration date, that condition is stated at the time they are issued. Unused promotional Coins expire on the stated date; purchased Coins otherwise remain available until redeemed or the Account is deleted under Section 10.

6.5 On deletion of your Account, remaining Virtual Coins, unlocked episodes and membership entitlements cannot be restored or refunded. See Section 10.3 and the Privacy Policy.

6.6 Virtual Coins are available only in the Android App. The iOS app and the TikTok Mini Program do not currently offer Virtual Coins, and any balance held in the Android App is not transferable to those surfaces.

7. Purchases, Billing and Refunds (Android app)

7.1 Payment processing by Google (Android app). In the Android App, purchases, Subscriptions and Virtual Coin transactions are processed by Google Play Billing. We do not receive or store your credit card number, bank account details or other payment instrument information; payment terms, fraud controls and billing errors are governed by Google's terms and policies.

7.2 Digital content is final. Once an episode, title or membership entitlement has been unlocked or accessed, purchases of digital Content are generally final and non-refundable. You acknowledge that digital Content begins to be provided immediately upon unlock and, where applicable under your local law, you may lose any withdrawal right associated with that purchase.

7.3 Refund requests. Refund eligibility is determined under the applicable Google Play refund policy and the consumer protection laws of your jurisdiction. To request a refund, use the refund process provided by Google Play. We cannot issue refunds outside Google Play, reverse charges, or intervene in Google's refund decision. Where a refund is granted by Google Play, the corresponding entitlement or Virtual Coins may be revoked.

7.4 Billing problems. If you believe a purchase was charged incorrectly, contact us at [email protected] with your Google Play order number; we will cooperate with Google to investigate the issue.

7.5 We may suspend or revoke access to Content or entitlements obtained through payment fraud, unauthorized transactions, chargebacks or violations of these Terms.

7.6 Purchases are currently offered only in the Android App through Google Play Billing; the iOS app and the TikTok Mini Program offer no in-app purchases. If paid features are later introduced in the TikTok Mini Program, they will be sold through the payment capabilities of the TikTok platform, TikTok's payment and refund rules will apply in addition to these Terms, and we will still not receive or store your card or bank details.

8. Acceptable Use and Prohibited Conduct

8.1 You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not, whether directly or through automated means:

• Copy, reproduce, record, screen-record, capture, stream-recapture, download, redistribute, resell or publicly display Content outside the App, except as expressly permitted by these Terms;
• Circumvent, remove or alter any content protection, encryption, digital rights management, watermark, access control or regional restriction applied to the Service;
• Circumvent, interfere with or evade any review, restriction or enforcement applied by TikTok, Google or Apple to the Service, or obtain paid Content without paying through the payment system of the relevant store or platform;
• Reverse engineer, decompile, disassemble, modify the App, or create derivative works based on it, unless such activity is expressly permitted by applicable law;
• Scrape, mine, harvest or systematically extract data, Content or metadata from the Service using bots, crawlers, scrapers or other automated tools;
• Share your Account, allow multiple users to access one Account, or sell, rent or lend access to the Service;
• Attempt to gain unauthorized access to the Service, other accounts, backend systems or networks, or disrupt their operation;
• Interfere with, overburden or impair the servers, networks or infrastructure supporting the Service;
• Upload or transmit malware, viruses, malicious code or spam through the Service;
• Use the Service to infringe copyright, trademark, publicity or other rights of any person, or to commit any unlawful act;
• Impersonate any person or misrepresent your affiliation with any person or entity;
• Violate applicable export controls, sanctions or law in connection with your use of the Service.

8.2 We may investigate violations of this Section 8 and may suspend or terminate any Account found in breach, without refund, where permitted by law.

9. Content and Intellectual Property Rights

9.1 All Content, trademarks, service marks, logos, trade names, artwork, interface designs, software and underlying technology in the Service are owned or licensed to CYBERTRON TECHNOLOGY LIMITED and protected by copyright, trademark and other intellectual property laws worldwide.

9.2 No license to use our names, logos or marks is granted under these Terms other than the limited right to access the Service as permitted here.

9.3 We may add, remove, reorder or adjust the Content catalogue, episode availability, subtitles or regions at any time without prior notice. A particular title or episode is not guaranteed to remain available for any period.

9.4 The App currently provides no comments, reviews, public profiles, private messaging or other user-generated content features; if such features are introduced in the future, separate rules and policies will apply.

10. Account Deletion and Termination

10.1 You may delete your Account

You may delete your Account at any time from the App by opening Profile → Settings → Delete Account and following the on-screen confirmation. You may also request deletion by email at [email protected] from the email registered to your Account, subject to identity verification. The full deletion process is described in the Privacy Policy. In the TikTok Mini Program you may use the account settings made available there or request deletion by email. Deleting your loveTide account does not delete your TikTok account, which you manage separately in TikTok.

10.2 Termination by us

We may suspend or terminate your Account and access to the Service, immediately or with notice, if we reasonably determine that: (a) you have materially breached these Terms; (b) your use creates a legal risk or security threat; (c) we are required to do so by law or a governmental request; or (d) we discontinue the Service. Where lawful and practicable, we will provide you with notice of the reason.

10.3 Effect of deletion or termination

• Deleting your Account does not automatically cancel a Google Play Subscription. Cancel the Subscription separately in Google Play Store → Subscriptions to stop future renewal charges.
• After deletion, unused Virtual Coins, unlocked episodes and membership entitlements cannot be restored and are not refundable, except where required by law.
• Records we are legally required to retain remain protected under the Privacy Policy and are deleted when the applicable retention period expires.

10.4 Sections that by their nature should survive termination remain in effect, including Sections 4, 8, 9, 13, 14, 15, 16, 17 and 18.

11. Privacy

11.1 Our handling of your personal information is governed by our Privacy Policy, which explains what data we collect, how it is used and shared, how long it is retained, and the rights available to you. By agreeing to these Terms, you also acknowledge the Privacy Policy.

11.2 We retain account and viewing data only as described in the Privacy Policy. Technical and diagnostic logs are retained for thirty (30) days, and operational transaction records for thirty (30) days, subject to longer legal retention requirements. These periods do not determine Kochava measurement-data retention, which is described separately in Section 8.7 of the Privacy Policy.

11.3 Separate tracking permission. The mobile apps use Kochava as described in the Privacy Policy. Accepting these Terms or acknowledging the Privacy Policy does not grant permission to track you. On iOS, tracking permission is requested separately through Apple's ATT system prompt and can be declined or withdrawn in device settings. Declining tracking permission does not restrict access to the Service or direct sharing; installation attribution or automatic restoration of a shared episode after installation may be unavailable.

12. Changes to the Service and These Terms

12.1 We may update, modify, suspend or discontinue any part of the Service, or these Terms, at any time. Material changes to these Terms will be notified through an in-app notice, the Service, or this webpage, and the "Last updated" date above will be revised.

12.2 If you continue to use the Service after the effective date of revised Terms, you accept the revised Terms. If you do not agree with a revised Term, you must stop using the Service and may delete your Account under Section 10.

12.3 New features, Content or tools added to the Service are subject to these Terms unless new terms are expressly provided.

13. Disclaimers of Warranty

13.1 The Service and all Content are provided on an "as is" and "as available" basis, to the fullest extent permitted by applicable law. We disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

13.2 We do not warrant that the Service will be uninterrupted, error-free, secure, free of harmful components, or that Content will be accurate, complete or suitable for every user. Streaming quality may depend on your device, internet connection and network conditions, which are outside our control.

13.3 We are not responsible for delays, interruptions, buffering, playback failures or service outages caused by third-party networks, infrastructure, payment platforms, force majeure, or acts outside our reasonable control.

13.4 Nothing in these Terms excludes or restricts any warranty, right or remedy that cannot be excluded under the consumer protection law of your jurisdiction.

14. Limitation of Liability

14.1 To the fullest extent permitted by applicable law, neither the Company nor its affiliates, officers, employees or licensors shall be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including lost profits, loss of data, loss of goodwill, business interruption or damage to equipment, arising from or related to your use of the Service, even if advised of the possibility of such damages.

14.2 Where liability cannot be excluded, the Company's aggregate total liability to you for all claims arising from the Service is limited to the total amounts you actually paid to us through Google Play for the Service in the twelve (12) months preceding the claim, except where such limitation is prohibited by applicable law.

14.3 This Section 14 does not limit liability that cannot be limited by law, including liability for fraud, willful misconduct, death or personal injury caused by negligence, or non-waivable consumer rights in your jurisdiction.

15. Indemnification

15.1 You agree to indemnify, defend and hold harmless the Company and its affiliates, officers and employees from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your misuse of the Service; (c) your violation of any law or third-party right; or (d) content or activity associated with your Account. We reserve the right to assume the defense of any claim, in which case you will cooperate reasonably with us.

16. Governing Law and Dispute Resolution

16.1 Region-matched governing law and jurisdiction. So that the governing law and dispute mechanism match the region in which you use the Service, are neutral between the parties, and remain enforceable across borders, this Section 16 sets out separate regimes rather than one global rule. The regime that applies to you is the one below that corresponds to your country or territory of habitual residence:

• European Union, European Economic Area, Switzerland and the United Kingdom: these Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by and construed in accordance with the laws of your country of habitual residence. You may bring proceedings in the competent courts of your country of residence, and you keep the protection of the mandatory statutory provisions of applicable local consumer protection and data protection law (including the EU GDPR and the UK GDPR). Consumers resident in these territories are not required to arbitrate any dispute under these Terms; Section 16.4 applies only to users in North America.
• North America (United States and Canada): these Terms, and any dispute arising out of or relating to them, are governed by and construed in accordance with the laws of the State of California (or, for residents of Canada, the mandatory consumer laws of your province or territory of residence), without regard to conflict-of-law rules. Any dispute, controversy or claim shall be resolved, on an individual basis and not as part of any class, collective or representative proceeding, by final, binding, neutral arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or in a competent small-claims court in your local jurisdiction. Section 16.4 sets out the procedure, the costs rules and your right to opt out of arbitration.
• Asia-Pacific, Latin America, the Middle East and other international service regions (including Australia, Brazil, Indonesia, Japan, Malaysia, Mexico, New Zealand, the Philippines, Saudi Arabia, South Korea, Thailand and Turkey): to preserve neutral cross-border enforceability under the Convention on the Recognition and Enforcement of Foreign Arbitral Awards (the "New York Convention"), these Terms are governed by and construed under the substantive laws of the Republic of Singapore, without regard to its conflict-of-law principles. Any dispute, controversy or claim arising out of or in connection with these Terms, including any question as to their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules in force at the time. The seat of arbitration is Singapore and the proceedings are conducted in English.
• Company corporate seat (Hong Kong): matters concerning solely the corporate administration of CYBERTRON TECHNOLOGY LIMITED are governed by the laws of the Hong Kong Special Administrative Region, without depriving any user of the mandatory, non-waivable consumer protections of their place of residence.

16.2 Non-waivable consumer rights. Nothing in this Section 16 excludes, restricts or limits any mandatory consumer protection right, statutory warranty or access to judicial remedy that cannot lawfully be waived or limited under the mandatory consumer protection law of your jurisdiction.

16.3 Informal dispute resolution. Before starting any formal arbitration or legal proceeding, you agree to contact us first at [email protected] with a short written description of the dispute, so that we can attempt an amicable resolution within thirty (30) days.

16.4 Arbitration procedure and right to opt out (North America only). This clause applies only to users whose habitual residence is in the United States or Canada. It does not apply to users in the European Union, the European Economic Area, Switzerland or the United Kingdom, who may bring proceedings in the courts of their country of residence as stated in Section 16.1.

• Rules and seat. The arbitration is administered by the AAA under its Consumer Arbitration Rules then in force, and is conducted by a single arbitrator. Unless you and we agree otherwise, the arbitration takes place in the county or province of your residence, or by telephone or videoconference if you prefer, and the arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding.
• Fees. AAA filing, administration and arbitrator fees are allocated as required by the AAA Consumer Arbitration Rules. Each party bears its own attorneys' fees and costs unless the applicable rules or the arbitrator's award provide otherwise. Nothing in this clause prevents you from seeking a fee waiver under the AAA Consumer Arbitration Rules.
• Individual basis and class action waiver. You and we each agree that any dispute will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate the claims of more than one person. If a court or arbitrator finds this individual-basis requirement unenforceable as to a particular claim, that claim must be litigated in court and the remainder of this Section 16 continues to apply.
• Small claims. Either party may bring an individual action in a competent small-claims court instead of arbitration, if the claim qualifies under that court's rules.
• How to opt out. You may reject this arbitration clause by sending written notice to [email protected] within thirty (30) days of the date you first accept these Terms, with the subject line "Arbitration Opt-Out" and your account email or sign-in identifier. Opting out does not affect any other part of these Terms, does not entitle you to a refund, and does not extend any deadline. If you do not opt out within that period, this arbitration clause applies.

17. Copyright Infringement Notice

17.1 We respect intellectual property rights and ask users to do the same. If you believe Content made available through the Service infringes a copyright you own or control, you may submit a notice to [email protected] including:

• Identification of the copyrighted work allegedly infringed;
• Identification of the specific Content or location within the Service;
• Your contact information and a statement of good-faith belief;
• A statement, under penalty of perjury or equivalent local standard, that the information provided is accurate and that you are authorized to act on the owner's behalf;
• Your physical or electronic signature.

17.2 Upon receiving a valid notice, we may review the claim, remove or disable the allegedly infringing Content where appropriate, and respond according to applicable law. Repeat infringers may have their Accounts terminated.

18. General Provisions

18.1 Entire agreement. These Terms, together with the Privacy Policy and any purchase terms displayed in the App, constitute the entire agreement between you and the Company regarding the Service, and supersede prior agreements and understandings on that subject.

18.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision is enforced to the maximum extent permitted.

18.3 No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.

18.4 Assignment. We may assign these Terms, in whole or in part, to an affiliate, successor or acquirer in connection with a merger, reorganization, financing or sale of business assets. You may not assign these Terms without our prior written consent.

18.5 No third-party beneficiaries. No person other than you and the Company has any right under these Terms, except as expressly stated.

18.6 Notices. Notices to us may be sent to [email protected]. Notices to you may be delivered through the App, the registered email associated with your Account, or the contact details you provide.

18.7 Platform terms. Where you access the Service through a store or platform (Google Play, the Apple App Store or the TikTok Mini Program), that platform's terms also apply to your use of the platform itself. If these Terms conflict with a platform's mandatory terms regarding your use of that platform, the platform's terms prevail to the extent of the conflict; these Terms otherwise govern your relationship with us.

19. Contact Us